Cafe Supervisor - Setia Eco Garden Drive Thru

Cafe Supervisor:
-Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
-Ability to work in a fast-paced environment while maintaining attention to detail and quality.
-Excellent communication and interpersonal skills.
-Strong customer service orientation.
-Ability to work well both independently and as part of a team.
-Flexibility to work various shifts, including weekends and holidays.

Cafe Supervisor:

1. Sales and Customers Service
-Maintains a profitable reputable café, that is:
-Handles cash transactions honestly, efficiently, and accurately.
-Assists in the supervision of the profitable café.
-Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
-Maintains an efficient, friendly service standard at all time.
-Politely answers the telephone and customer questions.
-Responds proactively to prevent and resolve customer service situations.
-Handles all drink and food items during preparation safely.
-Sells and serves baked goods and miscellaneous food items to customers.
-Verbally receives and calls back customer orders in a friendly manner.
-So as to meet and exceed sales targets, and surpass customer's expectations on each occasion.

2. Store Operations
-Maintaining efficient and sales targets, and surpass customer's expectations on each occasion, that is:
-Completes daily report as assigned.
-Informs the Café Manager / Assistant Manager of any operational inconsistencies.
-Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
-Orders baked goods, coffee and supplies when needed.
-Performs opening and closing duties
-Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
-Reports potential safety hazards to Café Manager / Assistant Manager.
-Restocks shelves when necessary.
-Cleans the bar area, floor, grinders, take out trash, etc routinely.
-Takes bank deposit to the bank and brings change back if necessary.

3. Employee Development
-Motivating & Developing crews, that is:
-Assists in the training of new employees.
-Delegates duties to Brew Crews as necessary.
-Leads by example.
-Motivates crews to maintain and serve consistent quality products every time.
-Perpetuates Company philosophy and culture.
-Schedules breaks as necessary.
-So as to develop and motivate our employees.

4. Product Knowledge
-Delivers consistent quality products, that is:
-Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
-Maintains the highest quality, consistent product standards.
-Oversees drink-making and ensuring that only consistent quality drinks and products are served.
-Strictly adheres to and enforcing SOPs on all drink and gourmet items.
-So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5. Store Presentation
-Maintains a comfortable, conducive outlet by:
-Follows guidelines on music.
-Keeps all tables cleared of trays and used utensil or cups.
-Keeps all floors dry & free of litter.
-Maintains a clean, well-merchandised café.
-So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.