Clearance Agent

Export Controls; Customer Services; Clearance Regulatory; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

Responsible for coordinating and managing customs clearance activities for import and export shipments. You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clients.

Job Description (What You Will Do)

Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues
Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise
Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with organization policies and regulatory requirements
Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction