Client Onboarding Process Manager

Key Responsibilities

Client Solutioning

Understand client logistics requirements.
Design customized onboarding plans.
Recommend logistics solutions involving:
3PL / 4PL models
Warehousing
Delivery workflows
System configurations
Project Lifecycle Management

Manage onboarding phases including:

Requirement Gathering
Solution Design
Pre-production Setup
System Prototyping
Testing
Production Go-Live
Hypercare Support
Operational Readiness

Coordinate setup of:
Warehouse capacity
Delivery fleet readiness
Workforce planning
System configuration
Ensure infrastructure readiness before handover to operations.
Stakeholder Coordination

Act as the bridge between:
Clients
Operations Team
IT Team
Warehouse Team
Ensure timely communication across teams.

Experience in:

3PL or 4PL logistics
Warehouse operations
Last-mile delivery preferred
Skills

Strong interpersonal skills
Diplomatic communication style
Project coordination
Problem solving
Client engagement


Key Success Traits

- Strong diplomacy skills
- Client-focused
- Detail-oriented
- Calm under pressure
- Highly organized