Client Relationship Manager

任职资格
-Diploma/Degree in Business, Retail Management, or related field.
-Minimum 3–5 years’ experience in retail management, preferably in jewellery, luxury
fashion, or high-end retail.
-Strong leadership and people management skills.
-Excellent communication and customer service skills.
-Excellent influencing and negotiation skills
-Knowledge of jewellery, diamonds, and precious metals is an advantage.
-Willing to work retail hours, weekends, and public holidays.
-Fluent in Mandarin and English

岗位职责
Store Operations
-Ensure smooth day-to-day store operations in compliance with company SOPs.
-Maintain store cleanliness, display standards, and visual merchandising according to
brand guidelines.
-To report to and assist the Area Manager in managing day-to-day retail operation of the
assigned branches.
-To ensure proper maintenance of account, cash flow and sales records by cashier.
-To enforce the internal control procedure in order to reduce stock / monetary leakage
from the operating retail outlet.
-To improve and enforce the SOPs in order to have a tighter, more effective and profitable
operation
-To ensure and guide all branch staff to carry out their duties and responsibilities as
detailed in the branch operation.
-To undertake other responsibilities assigned by the branch management from time to
time.

Team Management
-Recruit, train, and develop store staff to enhance product knowledge and selling skills.
-Conduct regular performance evaluations, monitor staff working performance and
provide coaching.
-To provide leadership and direction for the respective retail outlet.
-To create, motivate and encourage a "teamwork" culture within the retail outlet and the
organization as a whole and to instill a sense of commitment and ownership in the team.
-To provide guidance and training to retail outlet on retail outlet processes, procedures
and business activities according to Standard Operations Procedures (SOPs) and job
responsibilities and to achieve set objectives.
-To plan and manage day-to-day operations of the retail outlet, such as preparing monthly
duty roster and daily work schedule including effective management of leave application
of the retail outlet.
-To identify and follow up on the problems encountered by staff.
-To ensure staff fulfill their job responsibilities and adhere to the Company's policies and
procedures.

Financial Management/Sales Strategies
-To ensure sales turnover and gross profit margin meets or exceeds the Company's
objectives.
-To assist the superior in setting annual and monthly sales targets for the respective retail
outlet.
-To manage expenses of the respective retail outlet within the budget that has been
allocated by the Company.
-To keep note of monthly inventory value according to the assigned value.
-To expedite all the necessary monthly Branch Report for submission to the superior.

Customer Service
-To solve customers' complaints quickly and efficiently in accordance to the Company's
policies and procedures and ensure the same complaints will not repeat in the future.
-To ensure that staff provide excellent customer service to all customers and employees at
all levels.
-To improve merchandise, window display, retail outlet and service facilities based on
customers' constructive suggestions.