Client Servicing Professional

Requirements

Minimum education: SPM and above
Language required: English & Mandarin
Required skills: Communication Skills, Problem-Solving Skills, Customer Relationship Management (CRM)
Fresh graduates are encouraged to apply
Excellent communication & interpersonal skills
Strong problem-solving & negotiation abilities
Customer-centric mindset
Time management & multitasking
Analytical thinking & attention to detail
Proficiency in Microsoft Skill
Responsibilities

1. Client Communication & Relationship Management



- Serve as the primary point of contact for clients.
- Build and maintain long-term relationships by understanding client needs.
- Conduct regular check-ins, meetings, and updates to ensure client satisfaction.


2. Account Management



- Handle client accounts, ensuring smooth operations and retention.
- Monitor contract renewals and negotiate terms when necessary.


3. Project Coordination & Delivery



- Work with internal teams (sales, marketing, operations, etc.) to ensure timely delivery of services.
- Track project progress and provide updates to clients.
- Ensure all deliverables meet client expectations and quality standards.


4. Issue Resolution & Support



- Address client concerns, complaints, and queries promptly.
- Troubleshoot problems and collaborate with relevant departments to find solutions.
- Escalate critical issues to senior management when needed.


5. Reporting & Documentation



- Maintain records of client interactions, contracts, and feedback.
- Prepare reports on account status, client satisfaction, and key metrics.
- Analyze client data to improve service strategies.


6. Market & Competitor Awareness



- Stay updated on industry trends and competitor activities.
- Provide insights to clients on best practices and new opportunities.


Benefits

EPF & SOCSO
Annual leave
Medical Leave