CLINIC ASSISTANT

Join Our Team and Make a Difference in Patient Care!*

*Location: KELINIK HO PORT KLANG
*Position: Clinic Assistant
*Employment Type:Full-Time
*Start Date: Immediate

About the Role

We are looking for a friendly, responsible, organised, and patient-oriented Clinic Assistant to join our healthcare team. The ideal candidate will support the daily operations of our clinic, assist doctors and medical staff, and ensure that every patient receives professional, efficient, and compassionate service.

If you enjoy working in a healthcare environment, have good communication skills, and are passionate about providing excellent patient care, we welcome you to apply!

Key Responsibilities

1. Front Desk & Patient Reception
* Greet and welcome patients in a friendly, courteous, and professional manner.
* Handle incoming phone calls, patient enquiries, and appointment scheduling.
* Register new and returning patients and update their personal details accurately.
* Manage patient flow and coordinate appointments to ensure smooth clinic operations.
* Provide clear information regarding clinic services, consultation procedures, and payment arrangements.

2. Patient Administration & Record Keeping
* Maintain accurate and up-to-date patient records, medical files, and documentation.
* Handle filing, data entry, printing, scanning, and other administrative duties.
* Ensure patient information is handled confidentially and in accordance with clinic policies.
* Prepare daily reports and assist with the reconciliation of daily collections.

3. Clinical Support
* Assist doctors during consultations, examinations, and medical procedures as instructed.
* Prepare consultation and examination rooms before patient visits.
* Prepare and dispense medication only under the appropriate doctor's supervision, following clinic protocols and applicable requirements.

4. Billing, Payments & Panel Claims
* Process cash, card, QR, and other accepted payment transactions.
* Issue receipts and maintain accurate billing records.
* Assist with insurance verification, panel eligibility checks, and third-party medical claims.
* Prepare and submit panel claims and related documentation according to established procedures.

5. Medication & Medical Supply Management
* Monitor medication and medical supply stock levels.
* Check expiry dates, storage conditions, and stock availability regularly.
* Ensure medications and medical supplies are stored appropriately according to clinic procedures.

6. Cleanliness, Hygiene & Infection Control
* Maintain cleanliness and organisation throughout the reception area, consultation rooms, and treatment areas.
* Clean and prepare medical equipment and examination surfaces according to clinic protocols.

7. Daily Clinic Operations & Teamwork
* Support the smooth day-to-day running of the clinic.
* Work closely with doctors, nurses, and other team members.
* Perform administrative and operational duties as assigned by the clinic management.

+ Job Requirements
* Minimum education: SPM or equivalent qualification.
* Previous experience in a clinic, hospital, pharmacy, or healthcare setting is an advantage.
* Candidates with a certificate or diploma in healthcare, nursing, medical assistance, or a related field are encouraged to apply.
* Good communication and interpersonal skills.
* Ability to communicate effectively in Bahasa Malaysia; proficiency in English and other languages is an advantage.
* A caring, patient, responsible, and professional attitude.
* Able to work independently while contributing effectively as part of a team.
* Willingness to learn, follow instructions, and adapt to a fast-paced clinical environment.