Clinic Manager (Customer Service Background)

About the role

Looking for Clinic Manager (Mandarin speaker only) for Petaling Jaya or Seri Kembangan Branch

As Clinic Manager at Nova Clinic, you will be responsible for overseeing the smooth running of our clinic and providing exceptional customer service to our patients. This is a full-time position in a fast-paced and rewarding environment.

Key responsibilities

1.Manage the day-to-day operations of the clinic, ensuring efficient workflow and high-quality patient care

2.Oversee the front desk team, scheduling appointments, and handling patient inquiries and complaints

3.Collaborate closely with doctors to understand their clinical recommendations and translate these into suitable service offerings, ensuring patients receive the most appropriate care while supporting the clinic's service delivery

4.Develop a thorough knowledge of the clinic's products and services, including health screening packages and other offerings, in order to consult with patients, identify their needs, and make appropriate recommendations to support their health and wellness journey

5.Meet monthly sales targets set by management and proactively develop and implement strategies to achieve or exceed these targets, driving revenue growth for the clinic

6.Provide leadership and mentorship to the clinic assistant team, including conducting regular training, monitoring individual performance, providing constructive feedback, and ensuring all team members are equipped with the knowledge and skills to perform their roles effectively

7.Develop and implement customer service strategies to enhance the clinic's reputation and patient satisfaction

8.Assist in the implementation of marketing initiatives to promote the clinic's services

9.Manage inventory, ordering supplies, and maintaining a well-stocked and organized clinic


About you

1.Minimum 1 year of experience in a customer service or clinic setting

2.Strong communication and interpersonal skills, with the ability to interact with patients, medical staff, and other stakeholders

3.Excellent organizational and multitasking abilities, with a keen eye for detail

4.Proficient in using medical software and office productivity tools

5.Problem-solving skills and the ability to think critically to address patient and operational challenges

6.Passion for providing exceptional customer service and creating a positive patient experience

7.Knowledge of healthcare industry regulations and best practices

8.Work independently with minimal supervision, willing to learn and take new challenges

9.We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.