Customer Experience Executive (CX)

We are looking for a passionate and service-driven Customer Experience Executive to join our growing team. This role is perfect for someone who enjoys interacting with customers, driving sales, and delivering exceptional service experiences.

You will play an important role in converting inquiries into sales, managing customer consultations, and ensuring a seamless end-to-end customer journey. If you are customer-focused, persuasive, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Be Doing
Engage & Convert Customers
Respond to customer inquiries through calls and chats

Understand their needs and recommend suitable services or products

Turn inquiries into confirmed appointments and sales

Deliver Professional Consultations
Guide new and returning customers through service consultations

Provide helpful advice, solutions, and recommendations

Ensure every customer enjoys a smooth and pleasant experience

Manage Appointments & Support Operations
Handle bookings, rescheduling, and general inquiries

Keep daily records of appointments and sales updated

Prepare invoices (complimentary & paid) accurately

Assist with event and partnership leads

Follow up and convert event inquiries into customers

Handle Customer Concerns with Care
Listen, understand, and resolve customer issues professionally

De-escalate concerns and escalate complex cases when needed

Who We’re Looking For
Have at least SPM or Diploma qualification.

Prior experience in customer service, CRM, or sales (retail or service industry preferred).

Fluent in Mandarin, English, and Malay

Comfortable handling calls and chats at the same time

Organized, detail-oriented, and good with systems

Friendly, confident, and enjoys talking to people

What You’ll Gain
Work in the fast-growing beauty & wellness industry

Hands-on experience with CRM systems and customer engagement

Training in communication, sales, and customer experience skills

Career growth opportunities within Customer Experience & CRM teams

A supportive team environment that values service excellence