Customer Experience Representative

About the role
Join the dynamic team at WELSEND MALAYSIA SDN BHD' as a Customer Experience Representative. In this full-time position based in Kuala Lumpur, you will be the voice of the company, delivering exceptional customer service and support to our valued clients.

What you'll be doing
-Responding to customer inquiries and concerns via phone, email, and chat in a professional and empathetic manner
-Resolving customer issues efficiently and effectively, providing tailored solutions to meet their needs
-Maintaining detailed records of customer interactions and escalating complex cases as required
-Providing feedback to the management team to help improve our products and services
-Staying up-to-date with company policies, procedures, and product knowledge
-Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for:
-At least 1 year of experience in a customer service or call centre role
-Excellent communication and interpersonal skills, with the ability to listen actively and empathize with customers
-Strong problem-solving and decision-making skills, with the ability to think critically and provide creative solutions
-Fluency in English is required; proficiency in additional languages such as Mandarin or Cantonese is a plus
-Proficient in using communication tools (Email, live chat, and similar platforms) and basic office software (e.g., Microsoft Office, Google Workspace).
-A positive, patient, and resilient attitude, with the ability to handle high-pressure situations
-Work schedule: 5 working days per week with 2 rotational off days.
-Must be able to work rotational shifts, including night shifts, weekends, and public holidays.

What we offer
-Competitive salary and monthy performance-based bonuses
-Opportunities for career advancement and professional development
-A vibrant and supportive work culture

Apply now and become the newest member of our customer experience team!