Customer Relationship Executive (Prefer Mandarin Speaker)

Requirements

1–3 years of working experience in customer service (fresh graduates with strong skills will be considered)
Experience in customer service, client relationship management, or sales support preferred
Strong interpersonal and communication skills to maintain customer trust
Good customer insight and problem-solving ability
Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write)
Proactive, attentive, and capable of building rapport with diverse customers
High sense of responsibility for customer satisfaction and long-term cooperation
Minimum SPM qualification (Diploma/Degree preferred)
Proficient in Excel, Google Sheets, and CRM systems (experience preferred)
Familiar with WhatsApp, social media, and other customer communication tools
Strong time management skills and ability to work under pressure
Team player with the ability to work independently when required
Responsibilities

Build and maintain strong customer relationships to enhance satisfaction and loyalty
Handle daily customer communication and issue resolution, ensuring timely responses to customer needs
Conduct regular follow-ups with clients/students, gather feedback, and propose improvement actions
Assist in planning and executing customer care activities (e.g., festive greetings, birthday wishes, follow-up calls)
Manage and update customer database, ensuring accuracy and completeness of information
Analyze customer data to support retention strategies and upsell/resell opportunities
Collaborate with Sales, Customer Service, and Marketing teams to improve customer experience and conversion rates
Benefits

Public transport accessible
Performance bonus
Annual company trips
Team Building
EPF, SOCSO