Customer Service

Job description
1. SYSTEM DATABASED
- Engages in superior customer service by making information readily available.
- Registration for new and existing customer.
- Maintain an up-to-date customer database by entering customer profile details.
- Working with the sales team to develop targeted sales strategies.
- Creating and presenting sales performance reports daily, monthly and yearly.
- Maintain financial accounts by processing customer/ patient adjustment payment.
- Collect cash and handle credit card transactions to process payments for purchase.
- Ensure work area including shelves and aisles are neat and tidy.

2. APPOINTMENT

- Assist in scheduling customer appointment.
- Helping in reconfirm with customer after book appointment.
- Manage large amounts of incoming call.

RESPONSIBILITY:
- Responsible for day-to-day customer service matters.
- To execute ad-hoc duties when required.
- Provide administrative support function to the company.
- Maintain and update filing, inventory, mailing, and database systems.
- To assist the sales team of the database system.