Customer Service Assistant (Front Office)

Job Description

Greet guests and visitors with professionalism and courtesy;

Handle phone calls, emails, and guest inquiries promptly;

Coordinate reservations, transport requests, and special arrangements;

Maintain accurate records and update guest profiles in the system;

Process payments, issue receipts, and manage petty cash;

Liaise with housekeeping, maintenance, and other departments for guest needs;

Monitor lobby cleanliness and ensure welcoming ambiance;

Assist with concierge duties and promote resort services or packages.



Job Specification

Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field;

Relevant experience in front office, reception, or customer service will be an added advantage;

Good command of English and Bahasa Malaysia; proficiency in Mandarin will be an added advantage;

Computer literate with basic knowledge of MS Office and Front Office systems;

Customer-oriented with good interpersonal and communication skills;

Able to work shifts, weekends, and public holidays;

Well-groomed, positive attitude, and professional work ethics.