Customer Service Assistant

Job Responsibilities :

Handle customer daily bookings, respond to customer emails in a timely and professional manner, place booking in the system, prepare declaration documents and arrange advance payment collection.

Coordinate with others department to ensure pickup and deliveries are scheduled as per customer requirements.

Track and follow up on shipments from warehouse to delivery and update to customer on shipment status.

Attend to any shipment issues, coordinate with relevant departments to resolve problem efficiently and maintain professional & patient while handling challenges.

Prepare shipment report and ensure timely submission to internal and external parties.

Attend customer meeting and handle new shipments after business awarded to company.

Any ad-hoc tasks assigned by superior.

Job Requirements :

Min SPM in any related field.

Have 1-2 years of working experience in customer service or logistics is preferred.

Fluent in english.

Proficient in Microsoft Office.

Fresh graduates are welcome to apply.