Customer Service Consultant (Service/Repair/Body and Paint) - Mercedes Benz

-Handle customer’s needs and provide advice / consultancy based on their service requirements and resolve all issues to their satisfaction

-Based on the complaints, prepare the correct repair estimate and provide proper technical advice to customers

-Coordinate with the workshop and parts team to ensure customers’ cars are serviced and handed back within the committed delivery time

-Enhance business revenue by active up selling and promoting

-To assist front office administration and management