Customer Service Coordinator - Batang Kali

Job description:

Requirements:
-Prepare Delivery Orders (DO), Invoices, and related checklists accurately and on time.
-Coordinate with the Logistics Department to arrange deliveries and ensure smooth order fulfillment.
-File and maintain proper records of Delivery Orders, Invoices, and customer documentation.
-Handle customer complaints and feedback professionally, especially issues related to DO and Invoice discrepancies.
-Follow up on corrective actions and ensure issues are resolved promptly.
-Coordinate the return of rejected garments according to the agreed schedule.
-Monitor and update customer blanket Purchase Order (PO) balances.
-Liaise with internal departments (Sales, Production, Warehouse, Logistics, Finance) to ensure timely delivery and accurate documentation.
-Update customers on order status, delivery schedules, and documentation matters.
-Prepare basic reports related to deliveries, returns, and customer issues.
-Perform other duties as assigned by Management.

Qualification
-Minimum SPM / STPM or equivalent qualification.
-Fresh graduates are encouraged to apply; relevant working experience in Customer Service / Administration / Manufacturing or Garment industry will be an added advantage.
-Basic computer literacy (Microsoft Excel, Word, email).
-Able to prepare and check documents accurately (e.g., Delivery Orders, Invoices, checklists).
-Good communication skills in English and Bahasa Malaysia.
-Able to liaise effectively with internal departments and customers.
-Able to work independently with minimum supervision and meet deadlines.
-Willing to work afternoon shift (2.00 pm – 11.30 pm, Tuesday – Saturday).
-Willing to be on standby OT when production extends beyond normal working hours.
-Positive working attitude, responsible, and team-oriented.