CUSTOMER SERVICE CUM DATA ENTRY ASSISTANT (WAREHOUSE DEPARTMENT)

Job Requirement – Customer service & Data Entry

Customer Service:

Respond to customer inquiries via phone, email, and in-person regarding warehouse services, shipments, and inventory.

Assist customers with order placement, tracking, and issue resolution.

Provide accurate information about stock availability, delivery timelines, and warehouse procedures.

Coordinate with internal teams (warehouse, logistics, and sales) to resolve customer concerns.



Data Entry & Documentation:

Accurately enter and update inventory records, shipment details, and customer orders in the warehouse management system (WMS).

Verify and process shipping documents, invoices, and other warehouse-related paperwork.

Maintain accurate records of inbound and outbound shipments.

Prepare reports on inventory levels, order status, and customer requests.



Warehouse Coordination:

Communicate with warehouse staff to ensure proper handling and timely dispatch of goods.

Assist in stock reconciliation and cycle counts as needed.

Ensure compliance with warehouse safety and operational procedures.