Customer Service Executive

Job scope:

Answer incoming calls, attend to emails and reply chats from customers regarding placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.

To process and maintain customers account and record accurately into the SAP system.

To attend to and resolve queries/litigations from customers and internal employees; and closely follow-up till closure of case

To receive and process orders from customers and internal employees via telephone and email and online ordering whenever necessary

To handle escalation of any customer complain with respective inter-department effectively and in timely manner

To process all daily tasks according to Lyreco standard and procedures. Highlight any change requested from inter-department to the management team for approval

To take responsibilities towards work flow requirement (process flow)

Able to understand customer expectation and response to the customer profesionally and efficiently

All other adhoc reasonable assignment assigned to you from time to time by the management



Qualification



Minimum Diploma in any field

SAP user , high proficiency in Microsoft Office

Good written & spoken English skills

Minimum 2 years experience working in the customer service or call center environment