CUSTOMER SERVICE EXECUTIVE - FM JOHOR

Manage Day to day booking with carrier / customer & related parties

Telemarketing with customer

Act as support team for Sales person

Attend to customer enquiries & problems

Communicate and reporting of customer’s shipment status.

To ensure that all daily transportation and shipments are scheduled to customers’ needs

To ensure that opening and closing of jobs are done according to requirements

Prepare customer invoice for closed job task.

Monitor enquiries from customer or agent has been responded promptly and acted accordingly.

Communicate and build good rapport and relationship with customers, agents, shipping liner and co-loaders.

Ad-hoc assignments delegated by superiors.

Preferable candidate that able to speak chinese due to business requirements