Customer Service Executive, Freight Forwarding

KEY RESPONSIBILITIES:
-To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
-To follow-up and monitor the process of shipments milestones;
-To be responsible for customer service functions in all modes of transportations;
-To work closely with BD team to handle customers operational requirements;
-To ensure all emails are answered within the same day or within 24 hours;
-To be responsible for data entry and data updating in the operating system;
-To update AP/AR and to provide vendors’ billing/invoices to Finance department for payment processes;
-To ensure mandatory documentations are files in the respective job with reference to the quotations;
-To monitor and ensure meeting departmental and individual KPIs;
-To handle customers enquiries promptly and resolve the issue in a timely manner;
-To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
-To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
-Any other task as assigned from time to time.

KEY REQUIREMENTS:
-Candidate shall have a minimum of 2 years of related working experience in Freight.
-Experience involving in custom declaration role (especially in automotive industry) will be added advantage.
-Candidate who hold a KEK certificate will be an added advantage.
-Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
-Must be able to communicate effectively in Mandarin, English and Bahasa Melayu. (Proficiency in Mandarin is mandatory as role required to deal with mandarin speaking clients/teams)
-Good interpersonal & communication skill;
-Fresh graduate is encouraged to apply, training will be provided.
-Working Location Available: Setia Alam, Shah Alam