Customer Service Executive (Hong Kong Market)

WHAT YOU WILL OWN:
● Onboard potential foodpanda vendors on the platform via phone call & livechat
● Assist the sales team on face-to-face/call training sessions with potential vendor
● Provide the support to the vendors to ensure they are satisfy with foodpanda
● Setting up relevant accounts for potential vendors for them to start selling on foodpanda
● Provide first call resolution to the vendor if needed
● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
1. Candidates have at least an SPM or Diploma certificate
2. At least 1 - 2 years of working experience in the customer service field are preferable
3. Fresh graduates are welcome to apply
4. Required language (s): English & Malay, Mandarin OR Cantonese
5. Able to work in a fast-paced, high-intensity work environment
6. Flexible and able to adapt to fast changes
7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)
8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM