Customer Service Executive (Mandarin & English) — Taiwan Market Support

Location: Subang
Start Date: 25 March
Employment Type: Full-Time

Job Responsibilities

• Handle customer enquiries professionally via calls, email, and chat
• Provide support to customers from the Taiwan market
• Resolve customer issues accurately and in a timely manner
• Maintain proper documentation and update customer records in the system
• Escalate unresolved cases to the relevant teams when necessary

Job Requirements

• Malaysian citizen
• Minimum SPM qualification
• Proficient in Mandarin (Traditional Chinese) and English
• Mandarin proficiency level: Minimum 8/10
• English proficiency level: Minimum 5–6/10
• Able to read, write, and communicate effectively in both languages
• Willing to work rotational shifts in a 24-hour environment
• Strong communication and customer service skills
• Fresh graduates are encouraged to apply

Working Hours

• 24-hour rotational shifts
• 5 working days per week
• 2 rotating off days per week

Salary and Benefits

• RM 4,000 Basic Salary
• KPI Incentive: Up to RM 500
• Transportation Allowance: RM 20 per day

Additional Benefits:
• 14 days Annual Leave
• 14 days Medical Leave
• EPF and SOCSO contributions
• Shuttle bus provided

Interview Process

• Online Assessment
• Operations Interview (Virtual)