Customer Service Executive (客户服务专员)-Mandarin Speaker Needed

Requirements

REQUIRED QUALIFICATIONS

Candidate must possess at least a Pre-U/ Diploma in any field or equivalent.
Open to individuals with or without relevant experience. (Fresh graduates are welcome to apply)
Prior experience in customer service or related fields will be an added advantage.
Bahasa Malaysia, English & Mandarin is an added advantage.
Willing to work at Tanjung Rambutan, Perak.


REQUIRED SKILLS

Good communicator and pleasant looking.
Punctual and well discipline in conduct.
Team player with good attitude in covering peers to ensure company’s good image is maintained at all times.
Responsible and full of integrity dealing with customers, peers and superior.
Multi-tasking and willing to take on additional responsibilities.
Organized in handling document and paperwork.
Responsibilities

Service walk in customers and promote company’s products and services.
Attract potential customers by answering product and service queries.
Maintain customer accounts by recording account information.
Perform tele-marketing when there’s new product initiative from Sales Division.
Attend to customer complaint and provide solution to resolve problems by liaising with relevant division within the company.
Follow company’s standard operating procedures (SOP) in engaging new customers to ensure the entire sales process loop is completed with minimal error.
Produce customer reports for management’s decision making and analysis
Record log activities of daily tasks.
Benefits

Why Join Us?

Incentives after confirmation.
Fast Career Growth – Promotion within 1 year!
Annual Performance Bonus & Increment.
Medical, Optical & Dental Benefits.
Unlimited Refreshments – Enjoy a well-stocked pantry!
Comprehensive Insurance – GHS & Group Personal Accident coverage.
Education Sponsorship – Invest in your future.
Friday Relaxation & Employee Engagement Sessions.
Enjoy a housing allowance to assist with daily or relocation expenses for eligible candidates.


Ready to grow your career in a meaningful industry? Apply now and or send your resume to *************

Additional Benefits

Staff Activities