Customer Service Executive (Manufacturing)

YOUR RESPONSIBILITIES WILL INCLUDE:
-Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times.
-Actively promote and support customers to use MyAD Portal and EDI.
-Bi-weekly indent summary update to customers.
-Be able to provide product and quality information and excellent response to customers.
-To ensure sample requests from customers are fulfilled.
-Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.
-Handle enquiries on compliance requests.
-Coordinate clearing aging samples, slow-move inventory, and write-off requests.
-Attend meetings for process improvements.
-Other admin / non-direct sales tasks as required.

WHAT WE WILL BE LOOKING FOR IN YOU:
-Diploma or Bachelor’s Degree in any related fields
-2+ years experience in customer service.
-Hands-on experience in order processing via systems.
-Experience in attending to Customer’s query and requests via email and phone.
-Detail-oriented with good communication and interpersonal skills to work with all levels.
-Self-initiated and able to work effectively to meet the deadlines
-Good team player and service-minded