Customer Service Executive

Requirements

Requirements

Minimum education: Diploma and above
Language required: Mandarin and English
At least 2 Year(s) of working experience in the related field
Required skills: Communication Skills, Problem-Solving Skills, Product Knowledge, Time Management
Proficiency in Microsoft Office Suite (Word, Excel, Power Point)
A passion for engaging with people and building relationships
Strong problem-solving and conflict-resolution abilities
Excellent communication skills, both verbal and written
Ability to work independently and collaboratively within a team
Responsibilities

Responsibility

Respond promptly to customer inquiries via phone calls, emails, and WhatsApp messages
Provide accurate information about products and services
Handle customer complaints or concerns with professionalism and empathy, offering solutions to resolve issues effectively
Make outbound calls to existing customers to share product updates and obtain feedback on their product usage and overall purchase experience
Follow up on customer interactions to ensure satisfaction
Actively listen to customer needs and exceed their expectations
Exhibit strong problem-solving skills to address and pacify customer dissatisfaction
Perform general administrative tasks, including copying, filing and documentation
Generate monthly, quarterly, and annual reports for management, providing insights into customer interaction and feedback.
Benefits

Benefits

Personal Accident Insurance
Staff Purchase
Company Trip
Additional Benefits

Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB