Customer Service Executive (Shift)

Company Introduction:

Henry Butcher Malaysia (Mont Kiara) Sdn Bhd (HBMK) is a licensed property and facility management company, registered under The Board of Valuers, Appraisers, Estate Agents, and Property Managers (BOVAEP). Since 1987, HBMK has been managing world-class real estate properties and providing top-notch real estate consultancy services.

HBMK manages over 100 prestigious properties across Malaysia, which include branded residencies, high-end corporate offices, and special facilities. With the support of a dedicated team of 1,000 personnel and service providers, HBMK continues to uphold a reputation for excellence in property management.

Responsibilities:

Greet residents and guests warmly and professionally

Assist with various resident requests such as arranging transportation, booking reservations, and providing information about local services and attractions

Handle daily mail/deliveries, ensuring proper documentation and secure handling

Address and resolve resident complaints or issues promptly and effectively

Maintain accurate records of resident requests, maintenance issues, and other relevant information

Monitor and report on the condition of the property’s common areas, ensuring cleanliness and functionality

Provide residents with updates and information regarding property events, policies, and changes

Respond to emergency situations as needed, including coordinating with emergency services and communicating with residents

Control guests/vendors access to residential floors through appropriate registration

Assist on booking of on site facilities (ie: function room, meeting room)

Reports to Building Manager on all operation matters concerning the Front Desk department



Requirements:

Preferably at least 1 year of front desk customer service experience in the related field.

Prior experience in the airline, hotel line would be a plus.

Professional looking and well-groomed to the standards set.

Proficiency in English (Spoken & Written).

Able to communicate in Mandarin will be an added advantage.

Good social networking skill and able to deliver and maintain high quality of customer service.

Ability to stay calm and excellent in handling difficult customers.

Willing to work on rotational shift (7am to 3pm or 2pm to 10pm).