Customer Service Executive (Telemarketing)

Requirements

Excellent communication skills, fluent in English and Bahasa Malaysia
Mature, resourceful, tactful, and diplomatic with excellent listening skills
Self-motivated individuals with integrity, a drive to achieve targets, and good organizational skills
Willing to learn
Patient and responsible
This position is open to Malaysian citizens only.
Responsibilities

To efficiently handle outbound call.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of outbound calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Benefits

EPF
SOCSO
Medical Leave
Annual Leave
Phone & Transport Allowance
Work-life balance
Working hours (8 am – 5 pm)
Lunch break (1pm-2pm)
Alternate off day
Attractive commission up to 6k or more
Training provided
Additional Benefits

Training Provided