Customer Service Executive

Requirements
-Bachelor's degree in Business Administration, Communications, or a related field preferred.
-Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
-Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
-Ability to handle documentation and client records with accuracy.
-Excellent verbal and written communication skills.
-Strong interpersonal skills with a customer-focused approach.
-Ability to manage multiple tasks and work under pressure.
-Proficiency in Microsoft Office and CRM software.
-Knowledge of MM2H and PVIP programs is an added advantage.
-High level of professionalism, patience, and problem-solving skills.
-Willing to work extended hours when needed, especially during events or peak periods.

Responsibilities
-Serve as the primary point of contact for prospective and existing clients via phone, email, and in-person interactions.
-Provide accurate and updated information on MM2H, PVIP, and other immigration programs.
-Assist clients with pre-registration, document submission, and application processes.
-Coordinate with internal teams to ensure smooth processing of client applications.
-Maintain and update customer records in the CRM system.
-Follow up on client inquiries and ensure timely responses.
-Handle customer complaints and resolve issues in a professional and efficient manner.
-Support the marketing team by participating in seminars, events, and exhibitions when required.
-Stay updated on immigration regulations, policies, and program changes.
-Provide administrative support as needed.