Customer Service

- Handle customer inquiries via phone, email, and messaging platforms (Mandarin & English).
- Process customer orders accurately and ensure timely delivery.
- Provide product information and recommend suitable products to customers.
- Liaise with sales, warehouse and delivery teams to ensure smooth order fulfillment.
- Follow up on orders, deliveries, and resolve customer complaints promptly.
- Maintain strong relationship with existing customer and support business growth.
- Update customer data and maintain accurate records in the system.
- Monitor market trends and competitor activities to support sales strategies.