Customer Service Representative

Summary:

Assistant, System and Business Support plays the critical role to effectively interface multiple functions across sales office, customer marketing, product Engineering, application engineering and production planning in order to meet sales office and customers' requests and manage all kinds of pre-sales and post-sales activities.

Need to assist with documentation archive required, follow company standards, department policies and procedures for document control to ensure compliance and audit expectation, preform document review and maintain all SOP and documentation.

Sales Operations Assistant is a key function of sales operations for MPS to grow sales revenues and to execute company strategic and tactic business plans.



RESPONSIBILITIES:

1. Administrate and maintain the supply system: forecast system (APA); customer relationship management system (D365/V-tiger) and order management system (IFS); digital part management (DPM). Works as system admin to support all system issues includes but not limit to system concerns, system data exporting and loading, system data checking and correcting, be system consultant to deliver valuable and useful information to requestor, support and solve the issues, provide the requestor with good solutions, record the leaks, improve process, maintain the supply chain from customer satisfaction level and objective achievement scale

2. Customer material return process (RMA & RCF), execute strictly follow procedure, work with sales office and related department for pre-sales and post-sales activities for parts return, review and parts return reason and responsible for the data accuracy.

3. Coordinate with product line/ sales office, internal and external group members, analysis the forecast report based on supply chain develop to start inventory build.

4. Support internal and external department database set up in system, including sales account/view, sales part, new customer distributor account, customer code, RFQ price issue, etc…related system all database maintain for accuracy.

5. Work with sales office, check the forecast data for correction and accuracy during forecast season. To take the sales forecast duties, maintain the supply chain, delivery the responsible report after APA forecast system closed.

6. Cooperation with value added distributor. E.g. Gulf/ LA/ITS, set up database, verify their backlog and billing report, upload into MPS related system for trigger action.

7. Coordinate with functional-dept. to provide weekly, monthly, quarterly needed report by collecting data and reporting results.

8. Follow company standards, policies and procedures for document control to ensure compliance and audit expectations

9. Preform document review and maintain all SOP and documentation and declear changes /updates to persons in charge on time

10. Other duties as assigned