Customer Service Representative

What You'll Do :

Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieveReceive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
Perform and process transactions in SAP accurately in a timely mann
Churn out and prepare reports on timely manner
Attend and participate in cross-functional discussions and meetings when needed

What Will Make You Successful:

Must-Have:

Strong customer focus, attention to detail, timely handling of inquiries and complaints, accurate SAP processing, and effective collaboration to meet KPIs and service targets.
Communicate effectively at all levels, both verbally and in writing.
Ability to navigate and perform well in a challenging and highly competitive environment.
Willingness to go the extra mile to meet daily operational requirements and achieve KPI targets.

Advantage to Have:

Customer Relationship Management
Self-Driven
Highly Motivated
Sense of Responsibility
Communication Skill
Problem-Solving Skill

What We Offer:

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
Our Total Rewards program is designed to support your overall well-being in every aspect.