Customer Service Specialist

Job description:-

Handle walk-in, WhatsApp, calls, and real‑time enquiries.

Book, reschedule, and confirm all clinic appointments.

Receive 1st batch aligners from HQ and hand to patient.

Maintain clinic spreadsheet and attendance updates.

Follow up patients’ following dental procedures (e.g., extraction, filling, scaling) based on CRM records and ensure appointments are booked and completed.

Gather complaint information and escalate to backend



Job Requirements:-

Good verbal and written communication skills

Minimum 1 year of related working experience

Able to work in a multi-cultural environment and with people of all levels

Meticulous and possess positive attitude

Good sense of urgency

Flexible and adaptable

Proficient in computer skills - MS Word, Power Point, Excel



Benefits:

Competitive Salary & Performance Bonus

EPF, SOCSO & EIS Contributions

Staff Discounts on Products

Birthday Leave

Career Growth & Promotion Opportunities

Training Provided / On-the-Job Coaching