Customer service

Requirements

Minimum level education SPM
1 years related working experience.
Proficient in Mandarin & English
Computer literate (Microsoft excel & word)
Good interpersonal and communication skills with all levels of personnel
Responsibilities

Adhere to Safety Practices in the company 'Safety First'

Responsible for Accurate & Timely Sales Support

Reply email/whatsapp, send quotation to customers
Issue Delivery order, Cash sales, Sales Return Note, Replacement
Delivery Order & Gift voucher
Handle Customer Enquiries - Pick up phone to answer customer
inquiries
Assist in giving valuable solutions to customers or salesmen - for example: short supply, wrong supply & wrong issue of orders
Help storekeeper to check stock in ERP system
Order Processing - Take order form salesman & customer, check old price before issue, when we create order over limit must inform salesman & send approved to Account department for check.
Help salesman /customer to check stock when stock enough quantity in the system, request for photo, size measurement for goods.
After sales service :-

Responsible to Verify and Process Warranties
Confirm whether there are any warranties
Collect cash bill & photo attached in the machine group.
Obtain reason for return of goods.
Participate in yearly annual stock take.
Other matters as and/or when requested or instructed by your immediate superior or the Management from time to time.

Benefits

Annual Leave
EPF
SOCSO