Customer Services Executive (Logistics/Freight Transportation)

Key Responsibilities

Liaise with customers on shipment requirements and handle inquiries promptly and professionally.

Open job folders and prepare shipping documents such as Consignment Notes, Delivery Orders (D/O), Shipping Instructions (S.I.), and Manifests.

Prepare shipping notes and delivery orders for cargo delivery to warehouse or port.

Update customers on cargo on-board status and estimated arrival dates.

Send pre-alerts to customers and overseas counterparts for all handled shipments.

Ensure delivery orders (from own drivers or third-party transporters) are returned promptly and filed correctly.

Verify job folders to ensure all charges are accurately captured in the system.

Prepare and issue accurate invoices to customers, ensuring timely submission.

Confirm and close transactions in the UFS system in a timely and accurate manner.

Requirements

Minimum Diploma in any field.

Preferably 1–2 years of working experience in Freight Forwarding, Shipping, or Logistics Customer Service.

On-the-job training will be provided for suitable candidates.

Good command of English and Bahasa Malaysia, both spoken and written.

Strong interpersonal and communication skills.

Detail-oriented, responsible, and able to work in a fast-paced environment.

Willing to work 5.5 days per week.