Customer Servicing

Job Responsibility

Communicate clearly with potential and existing customers to help them understand our services.
Handle inbound and outbound calls, as well as WhatsApp communication, in a professional and timely manner.
Manage and follow up on customer enquiries to ensure a smooth experience from start to finish.
Ensure all support tickets are handled effectively by advising customers to visit designated service centres for inspections
Share accurate and updated product and service information.
Maintain accurate and up-to-date customer records in the system (training will be provided).
Achieve individual and team sales or service targets.
Provide simple daily reports and valuable customer feedback to relevant teams.
Collaborate with internal departments to resolve customer issues efficiently.
Work independently, stay self-motivated, and maintain a positive attitude in a fast-paced environment
Job Requirements

Minimum SPM / Diploma / Degree qualification.
No prior experience required — fresh graduates are encouraged to apply
Excellent communication skills in English (Bahasa Malaysia is a plus).
Willing to work rotational shifts, including weekends and public holidays when needed.
Strong customer service mindset, problem-solving skills, and attention to detail.
Perks & Benefits:

Attractive tier-based incentive scheme — the more you perform, the more you earn!
EPF & SOCSO contributions
Overtime pay for work on public holidays
Training and development opportunities
Friendly, supportive, and dynamic work environment