Customer Success Executive / Happy Marine

Are you someone who builds trust through conversation—and brings calm in any situation?

At VIMIGO, we’re looking for a mature, people-oriented Customer Success Executive to guide our clients in using our performance reward system, maintain strong relationships, and ensure they achieve success with our tools.

If you’re experienced in teaching, HR, training, or customer service, and enjoy helping others grow—you might be exactly who we’re looking for.

Why Join VIMIGO?

Join a dream team with high execution and strong collaboration

Work with businesses across multiple industries

Clear path to regional team leadership or growth into a senior customer success role

Be part of a company that rewards performance and teamwork

Mandarin fluency is essential.

If you also speak English or Malay—that’s a big bonus.

Who We’re Looking For:

Fluent in Mandarin (Required)

Proficiency in English or Malay is a strong plus

Possess a recognized Diploma or Degree in any field

Emotionally stable, calm, and approachable personality

Presentable in communication and appearance

Strong in relationship-building and client communication

25 years old and above, with 3–5 years of full-time work experience

Preferably with DISC personality leaning toward S (Supportive) and I (Interactive)

Bonus if you come from teaching, HR, training, or customer service background

Key Responsibilities:

Onboarding & Training

-Guide new clients through their first setup

-Host 1-on-1 or group training sessions (Zoom/in-person)

-Create or deliver educational content and usage guides

Relationship Building

-Act as the go-to support person for assigned clients

-Build trust through consistent follow-ups and friendly communication

-Understand their needs, challenges, and progress

Customer Support & Feedback

-Handle client questions efficiently (no deep technical skills needed)

-Monitor user behavior and suggest helpful improvements

-Gather customer insights and work closely with the internal product and service teams

Client Health Monitoring & Upselling

-Track engagement, product usage, and satisfaction

-Identify risks and prevent churn through proactive care

-Spot opportunities for upgrades, renewals, and upsells

This role is ideal for someone who:

Loves helping others and is naturally a good listener

Feels rewarded when seeing clients succeed

Manages time well and works independently with accountability

Has strong customer empathy and a mindset for long-term relationship building