Customer Success Specialists - Night shift only

-Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
-Location: Georgetown, Penang (Onsite)
-Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)

Qualifications:
-Education: Bachelor's Degree, Diploma, or equivalent in any field.
-Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
-Language: B2 level proficiency in English.
-Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.

Technical Skills:
-Typing speed of at least 40wpm with 90% accuracy.
-Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:
-Assist customers in placing online orders.
-Provide support through phone calls.
-Process payments securely.
-Proactively support customers and maintain brand reputation.
-Identify and escalate priority issues.
-Collaborate with the team to improve customer support.
-Maintain and improve service quality