Customer Support - Bilingual ( Cantonese and Mandarin )

Essential Functions
-Provide quick, accurate, and friendly service to customers via phone, email, or chat
-Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
-Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
-Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
-Build lasting relationships with customers, and other team members
-Be reliable, be on time and come in as scheduled.

Critical Skills
-Outstanding oral communication skills in Cantonese & English
-Ability to navigate through computer programs and email with ease
-Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
-Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
-Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
-Adaptable, flexible, approachable, and collaborative towards team goals and interests

Educational/Work Experience and Requirements
-Must successfully pass a background check
-High school diploma or equivalent required
-Must have at least six months customer service experience or equivalent.
-Candidates with the proficiency of B2 level in Cantonese & English are eligible for this profile. We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
-Candidate must be flexible working from Office