Customer Support Executive

1. Customer Enquiry Management
-Respond promptly and professionally to customer enquiries via WhatsApp, Instagram, email, and other platforms.

-Provide accurate product information, pricing, availability, and appointment support.

-Understand customer needs and direct them to the correct department when needed.

-Maintain a consistent brand tone and high service level.

2. Reporting & Data Tracking
-Compile and prepare monthly customer service performance reports.

-Track response time, enquiry type, conversion rate, and customer feedback.

-Highlight customer insights, common issues, and areas for improvement.

-Maintain organized records of customer interactions.

3. Customer Experience Support
-Ensure customer inquiries are followed up promptly until resolved.

-Identify frequently asked questions and suggest improvements to enhance service efficiency.

-Support after-sales communication, warranty checks, and service updates.

4. Internal Coordination
- Work closely with sales, operations, and management to ensure accurate information flow.

-Flag urgent issues or customer complaints to relevant teams.

-Support marketing with insights from customer conversations.

Requirements
-Strong communication skills (written & spoken).

-Detail-oriented, organized, and able to manage multiple enquiries efficiently.

-Comfortable using WhatsApp, Instagram, CRM tools, and Excel/Google Sheets.

-Positive attitude, teamwork mindset, and customer-first approach.

-Previous customer service experience is a bonus, but not required.

-Proficient in English, Chinese, and Malay (written & spoken).