Customer Support Executive

The Responsibilities:
• Managing incoming calls and customer service inquiries
• Responding promptly to emails inquires and following up with our team or partners
• Resolve service problems by clarifying the customer’s complaint and determining the cause of the problem
• Daily update of Service Work Orders to Microsoft NAV system within the same date; follow up if required
• Co-ordinate with vendors and partners on Return Merchandise Authorization (RMA)
• Scheduling for maintenance and resources planning
• Keeping accurate records of customer interactions, transactions, comments and feedbacks
• Managing Defects Liability Period (DLM)
• Ensure customer satisfaction and provide professional customer support
• Go the extra mile to engage our customers
• Support Managers on generation of reports and statistics as required

The Pre-requisites and Skills:
• The ability to really listen to customers
• Goal-oriented focus
• Ability to speak and write good English
• Proven customer support experience
• Good interpersonal skills
• Ability to multi-task, prioritize and manage time effectively
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma
• Microsoft Office: Words, PowerPoint and Excel