Customer Support Executive (Technical)

Job Description:
-Collaborate with the Customer Relations Executive to obtain a list of projects requiring installation.
- Provide timely assistance to customers post-purchase, resolving any issues or inquiries related to products, services, or installation
-Troubleshoot product-related issues and coordinate with relevant teams (e.g., technical support, logistics) for resolution.
-Schedule installation dates with installers and adjust schedules when necessary.
-Serve as the primary coordinator for resolving any post-installation issues, such as water leakage, high voltage, or other technical concerns.
-Handle the configuration of inverters for local projects and set up dongle connection for all residential projects to ensure systems are set up correctly.
-Provide energization support as needed, either remotely via phone or in person, depending on the complexity of the issue.
-Prepare detailed bill analysis for customers approximately one month after the installation, comparing expected savings against actual performance.
-Coordinate and manage ongoing O&M services for customers, including performance monitoring, minor repairs, and system checks (excluding cleaning services).

Job Requirements:
-Candidate must possess at least a Diploma in any field.
-Possess essential skills including strong communication and negotiation skills.
-Possess proficiency in both written and spoken English is mandatory, and proficiency in Mandarin would be advantageous.
-Possess ability to provide clear technical guidance and support to customers.
-Fresh Graduates are welcome to apply.