Customer Support Executive – Utilities

Key Responsibilities:
-Respond to customer inquiries regarding utilities services promptly and professionally.
-Handle complaints, service requests, and account-related queries efficiently.
-Maintain accurate records of customer interactions in the system.
-Follow up on pending issues to ensure timely resolution.
-Collaborate with internal teams to escalate complex issues when necessary.
-Achieve individual and team KPIs for quality, accuracy, and customer satisfaction.

Requirements:
-Minimum SPM or equivalent; Diploma or degree preferred.
-Good communication skills in English; additional language skills are a plus.
-Customer-oriented with problem-solving skills.
-Ability to work in a fast-paced environment and handle multiple tasks.
-Basic computer skills and familiarity with CRM systems is an advantage.