Delivery Advisor (3-month contract to start, Penang)

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to

join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership. This is a contract to start position which provide opportunity for you to learn and understand the role and operation, we would consider to convert this role to FTE position if you are proven to be top performer.



Responsibilities

·

Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
Regularly update the internal system to ensure accurate and timely delivery information is available to
management.·
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the
individual customer’s needs and comfort level.·
Support the Delivery Manager in delivery center operations, task completion and ensuring superior
customer service.·
Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and
procedures.·
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
Keep up with industry trends and best practices.


Requirements

·

Excellent verbal skills.·
Consistent record of customer service excellence.·
Enthusiastic and passionate about the changes in the personal transportation industry.·
Ability to work cross-functionally with sales, service, logistics, and admin teams.
Ability to work across multiple systems.
Strong organization and time management skills.
Willingness to work on a flexible schedule, according to activity volume.·
A valid driver’s license and an acceptable and safe driving record preferred. ·
Bachelor's degree or equivalent combination of education and experience.
Automotive experience preferred.
Proficiency in English and local languages required.