Department Leader (Customs)

Job Responsibilities:

Oversee all customs-related activities, including import/export declarations, duty calculations, and liaising with regulatory authorities

Develop and implement customs strategies to minimise costs and maximise operational efficiency

Ensure the company's compliance with relevant customs laws, regulations and industry standards

Collaborate with cross-functional teams to optimise supply chain processes and enhance customer satisfaction

Analyse customs data, identify trends and provide strategic recommendations to the management

Mentor and train junior team members to build a strong customs compliance culture

Handling import/export documentation including e-commerce activities

Coordinating with customs brokers to ensure on-time clearance of consignment and on top of all to ensure 100% customs compliance

Authorized Primary contact to coordinate/collaborate with customs authority in case of any query/controls such as Free Zone Authority, Customs, MITI, etc

Duty optimization by free trade agreements such Back to Back workability for the benefit of our customers (e.g. Philippines, Indonesia, Vietnam, Cambodia).

Implementation of new and upcoming FTA such as RCEP for the benefit of our customers

Assist customers with their AEO/Applications

Customs Broker Management and Monitor their Performance – Monthly Quality Management Review

Responsible for HS code classifications and regulatory requirements (licenses, permits, certificates, etc.).

Stay up-to-date with changes in customs regulations and industry best practices


Profile
What we're looking for:

Minimum 3 years of experience in a customs or logistics role, preferably in the import/export industry
In-depth knowledge of customs laws, regulations and procedures in Malaysia & APAC, practical expertise in

International Trade, Compliance, Customs regulations, Free Trade agreements

Experience in managing customs audits, in partnership with internal cross-functional teams, government officials, and external consultants, as well as conducting internal health checks / self-audits / risk-assessments

Strong analytical and problem-solving skills with the ability to identify and address compliance issues

Excellent communication and stakeholder management skills to liaise with various internal and external parties

Proficient in using customs-related software and technology

A team player with the ability to lead and mentor junior team members

Proficient in MS Excel, RPA, SAP, AFO, Dagang Net

Degree in logistics, supply chain management or a related field