Director of Operations - Theme Parks

Description

Oversee all daily operations, ensuring operational excellence, safety, and regulatory compliance
Lead and develop multi‑disciplinary operational teams, fostering a strong service‑ and performance‑driven culture
Drive revenue growth by identifying commercial opportunities beyond the master plan, including pricing strategies, upselling, new experiences, partnerships, retail, and F&B optimisation
Continuously review guest journeys and operational touchpoints to unlock new income streams and improve yield per visitor
Balance operational efficiency with commercial ambition, ensuring revenue initiatives are scalable and sustainable
Oversee facilities, asset management, and operational readiness of the attraction
Implement policies, SOPs, risk management, and emergency response plans
Support budgeting, forecasting, reporting, and long‑term operational and commercial planning

Profile

Proven senior‑level operations leader, ideally from tourism, attractions, hospitality, or similar visitor‑based environments
Strong commercial mindset with experience driving revenue in a high‑footfall operation
Confident in moving beyond operational delivery to challenge existing models and create new revenue opportunities
Strong people leadership skills with experience managing large, diverse teams
Hands‑on, decisive, and capable of operating in a high‑accountability environment

Job Offer

A senior leadership role combining operational ownership with commercial impact
Competitive remuneration package reflecting strategic and revenue responsibility
Opportunity to directly influence profitability, guest experience, and long‑term growth
A chance to lead a complex, high‑profile destination with autonomy and visibility