E-Commerce Assistant

Responsibilities:
-Customer Service: Respond promptly and professionally to customer inquiries and messages across Shopee, Lazada, Facebook, Instagram, TikTok, and other online channels.
-Platform Maintenance: Assist in creating, updating, and managing product listings including descriptions, images, and pricing.
-Order Fulfillment: Process daily online orders, coordinate packing, and arrange deliveries to ensure smooth order processing.
-Inventory Control: Monitor stock levels and assist with inventory updates across e-commerce platforms.
-Marketing Support: Assist the marketing team with online promotions, campaigns, and basic e-commerce tasks when required.
-Data Tracking: Support the team in monitoring sales performance and preparing simple reports using Excel or Google Sheets.

Requirements:
-Minimum SPM, Diploma, or Degree in Business, Marketing, or a related field.
-Fresh graduates are welcome to apply; Previous experience in e-commerce, customer service, or retail operations is a plus.
-Familiarity with Shopee, Lazada, or other online marketplaces is preferred.
-Strong command of English and Chinese (Mandarin) – written and spoken.
-Strong communication skills, attention to detail, and ability to handle quick-moving tasks.
-Basic understanding of digital marketing tools.