E-Commerce Executive

Requirements
-Malaysian citizen.
-Diploma/Degree in Marketing, E-Commerce, Business, or related fields (preferred).
-At least 1-3 years of relevant experience in e-commerce or digital marketing.
-Strong knowledge of online marketplaces (Shopee/Lazada a must, TikTok & SiteGiant is a bonus).
-Analytical, detail-oriented, and able to turn data into actionable insights.
-Independent and proactive, capable of working effectively with minimal supervision in a fast-paced environment.
-Strong communication skills in English & Bahasa Malaysia (Mandarin is an added advantage).
-Proficient in Microsoft Office (Excel in particular for reporting).
-Must possess own transport and willing to travel for events/expos.

If you are passionate about e-commerce, digital marketing, and baby & parenting products, we'd love to have you on our team!

Key Responsibilities:
E-Commerce & Platform Management
-Manage and optimize e-commerce platforms (Shopee, Lazada, TikTok Shop, Site Giant/ Shopify, etc.), ensuring accurate product listings, pricing, and inventory updates.
-Monitor and ensure smooth daily operations across platforms, including order fulfilment and payment processes.

Campaigns & Promotions
-Plan, execute, and monitor online campaigns, promotions, and seasonal events to maximize sales.
-Work with platform KAMs to plan and execute campaigns, secure promotions, and optimize performance to drive sales and visibility.

Customer Engagement
-Handle customer inquiries efficiently via online platforms and collaborate with customer service teams to ensure a smooth shopping experience.

Analysis & Reporting
-Track and analyze sales performance, customer data, and campaign results to identify opportunities and propose improvements.
-Review competitor activities and e-commerce trends to support strategic planning.

Events & Exhibitions
-Participate in baby expos, and promotional events to support brand presence and sales activities.