Executive, Customer Experience / Telesales

Be the voice that makes a difference!
Join our team and deliver exceptional customer experiences while handling insurance processes and promoting digital solutions. If you’re passionate about helping customers and growing your career, this role is for you.

Responsibilities

Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.

To build customer retention rate by attending interested customers, interviewing customers and handling loan application submissions.

To attend administrative tasks on insurance products from interview to submission including request payment.

To perform telesales for all Insurance Product (Auto & Credit Life)

To handle insurance claim case from receiving offer letter from insurance company to payment paid to our company.

To promote TCAP EZ Connect app to non-app users and to increase the number of FPX transactions.

To perform relief functions assigned during the absence of any team member

Job Requirements

Minimum Diploma/Degree in any field

Minimum 1 -2 year of working experience in Customer Service field

Proficient in English and Bahasa Malaysia.

Strong communication and interpersonal skills.

Ability to multitask, learn quickly, and work well in a team.

Fresh Graduates are encouraged to apply!