Executive, Customer Serve (Shift Basis)

Job descriptions:
-To answer all in-coming calls and Customer Careline Whatsapp as quickly and efficiently as possible.
-Attend to shoppers’ enquiries at information Counter. To channel customer complaints to relevant person / department.
-To handle music control, wheel chair for handicapped, paging and take care of lost children in Centre.
-To be well informed at all times of events, programs, contests and dispense accurate information to shoppers on contest mechanics organized by the shopping mall and appointed organizers.
-To ensure timely update on tenant & event info on website and loyalty app.
-To prepare weekly report such as Activities Report, and Customer Count report.
-To assist in administrative task as assigned.
-To manage the Information Counter and ensure no entry of unauthorized persons into the area, general cleanliness and ensure all promotion material are well stocked or replenished.
-To provide guidance and on-the-job training to new customer service personnel.
-To handle gift redemption and be accountable for such gifts.
-To register participants in any kind of activities/contest and assist in events management.
-To assist in removing all posters/notices/buntings which have expired. Placements of such posters/notices/buntings.
-To ensure on-ground posters, website and info on all communication channels is regularly updated.
-To ensure timely tenant communication via email and handover of circular.
-To arrange Security Guards to guide the shoppers to car park upon valid request.
-To inform relevant person / Department immediately when problem / incidents occur or malfunction of any equipment.
-To coordinate with the Building dept’s team for activities & events (M&E; Security, Cleaners, Car Park, etc).
-To ensure work permit is signed & approved by all parties (building, M&E & Security) and revert to the organizer via email (this applies for our internal events or tenant's event).
-To ensure that M&E keep the PA systems safely and revert with the event handover form after the completion of event/activities.
-You may be assigned any other related duties, in line with your scope of work by your superior and/or management.


We are looking for :-
-Minimum Diploma in Business Administration or equivalent.
-At least 1-2 year(s) of working experience in the related field is required.
-Good communication skill.
-Proficient in Microsoft Word, Microsoft Excel and Microsoft Power Point.
-Multitasking, team player, organized & high level of accountability person.