Founder’s Associate – Project & Operations

Your Main Responsibilities

1. Manage the Project Plan
● Maintain the overall project timeline, task tracker and list of priorities.
● Ensure every task has a clear owner, deadline and current status.
● Track development milestones, dependencies and outstanding decisions.
● Identify delays or risks early and bring them to the founder’s attention.
● Keep project documents, requirements and decisions properly organised.

2. Coordinate the Technology Team
● Work closely with the founder, technology partner, developers and designers.
● Turn discussions and business requirements into clear tasks and follow-up actions.
● Follow up on outstanding development work until there is a clear outcome.
● Clarify incomplete or unclear requirements before work begins.
● Ensure changes and decisions are communicated to everyone involved.
You are not required to write code, but you must be comfortable communicating with developers and understanding how a digital product is built.

3. Coordinate Meetings and Follow-Ups
● Prepare agendas and a list of decisions required before project meetings.
● Take clear meeting notes and record decisions made.
● Assign action items, owners and deadlines after each meeting.
● Follow up with the relevant parties until agreed tasks are completed.
● Provide the founder with concise updates on progress, delays and decisions required.

4. Coordinate Product Testing
● Test completed app features from the customer and merchant perspectives.
● Record bugs clearly with screenshots, steps to reproduce and expected results.
● Maintain the bug and feedback tracker.
● Follow up with the technology team on unresolved issues.
● Coordinate user acceptance testing and consolidate feedback from test users.

5. Prepare for Beta Launch
● Help map the operational process for merchant onboarding, customer bookings and customer support.
● Prepare merchant databases, onboarding materials, internal guides and basic operating procedures.
● Coordinate merchant onboarding and beta-testing activities when required.
● Identify gaps in the customer or merchant experience and propose practical
improvements.
● Ensure the necessary product and operational preparations are completed before
launch.


What Your Day May Look Like
On a
typical day, you may:
● Review the project tracker and check which tasks are completed, delayed or awaiting a decision.
● Follow up with developers, designers or vendors on outstanding work.
● Discuss requirements with the founder and convert them into clear action items.
● Update task owners, deadlines and project status.
● Test newly completed features and report bugs.
● Prepare for a project meeting and document the decisions made.
● Update onboarding materials, workflows or internal documents.
● Send the founder a short progress update highlighting delays, risks and next actions.

What We Are Looking For
● Previous experience coordinating a software, app or digital product project.
● Strong project-management, organisation and follow-up skills.
● Able to communicate clearly with developers without needing to be technically trained.
● Able to turn incomplete or evolving ideas into structured tasks and plans.
● Comfortable using OpenAi, Claude, Notion, Trello, Asana, Jira or similar tools.
● Able to prepare clear trackers, reports, meeting notes and process documents.
● Strong written and spoken English. Mandarin and/or Bahasa Malaysia is an advantage.
● Able to work independently, manage changing priorities and solve problems.
● Comfortable working directly with a founder in an early-stage startup.


The Right Person
You may be a good fit if you:
● Follow through without needing repeated reminders.
● Take responsibility for closing outstanding matters.
● Communicate delays and problems early.
● Ask questions when instructions or requirements are unclear.
● Know what needs immediate attention and what can wait.
● Are comfortable handling both coordination and hands-on execution.
● Care about keeping the overall project moving, not only completing individual assigned
tasks.