Front Desk Receptionist (multiple vacancies in KL, Shah Alam)

Location: Multiple vacancies in Kuala Lumpur (Riveria, M Vertica) and Sunsuria Shah Alam

Job Responsibilities:

- Managing Guest Check-In and Check-Out: Verifying guest identities, assigning rooms, issuing key cards, and processing final payments while ensuring a warm and professional welcome.
- Reservations and Room Inventory: Handling walk-in bookings and managing digital reservation systems to ensure room availability is accurate across all booking platforms.
- Concierge and Guest Services: Providing information regarding local attractions, arranging transportation, and coordinating with the bell staff or housekeeping to meet specific guest requests.
- Billing and Financial Accuracy: Maintaining guest room deposit (where applicable), and reconciling daily transactions to ensure all room charges/deposit fees are correct.
- Conflict Resolution and Problem Solving: Addressing guest complaints or technical issues with rooms immediately and professionally to maintain high satisfaction ratings.

Working Hours: 9 hours a day, inclusive of 1 hour break; 6 days a week (off-day on a weekday)

Job Requirements:
- With or without experience
- Have strong writing and oral communication skills in English and Bahasa Melayu
- Willing to learn
- Good attitude and responsible
- Able to work with a team
- Able to work on Night Shift (5pm - 2am) & Rotation Shift
- Must have own transportation to commute to work